TERMS & CONDITIONS
You acknowledge that, from time to time, it may be necessary for BSN to update or revise certain provisions of the Agreement. By joining using the Service and accepting this Agreement, you agree that BSN may change the terms of the Agreement in its sole discretion without notice to you.
CHANGES TO TERMS AND CONDITIONS
We may modify our Terms at any time, in our sole discretion. Any modifications will be posted on our corporate website, or through other communications, as deemed appropriate.
CONTRACT TO PURCHASE
Only individuals 18 years and older may place orders through the Sideline Store website, by phone or in person. After placing an order, you will receive a confirmation email which creates a contract to purchase the Products. When ordering online and you click the "Submit My Order" button, we'll present you with a confirmation screen and, if applicable, a confirmation email. Your contract to purchase is not considered complete until items are shipped.
We guarantee 100% satisfaction with your purchase! Products may be returned for a refund within 30 days of receipt, when returned in accordance with our Return Policy set forth below.
All returns must be authorized by BSN and require a written return authorization issued by us. Call our Customer Care Team at the 1-800-644-4481 for a return authorization number. Returns must be postmarked within 30 days of return authorization issue date; otherwise the return will not be eligible for credit. Items must be returned in their original condition, including all tags, packaging and accessories (if applicable). Freight charges will not be refunded unless the merchandise is defective, or it was shipped incorrectly. Items will be subject to return freight charges and may also be subject to a restocking fee of up to 25%.
Custom orders may not be returned unless the merchandise is defective, or we made an error when making the custom order product. We are not responsible for misuse, customer installation, freight damage or improper storage.
The return authorization number must be included in all correspondence and returns.
Sales tax is determined based upon delivery address. You must provide the appropriate sales tax exemption or resale certification before your order is placed to qualify for tax exemption. Otherwise, state sales tax will be added to all orders with delivery address in the United States and Puerto Rico, except for orders delivered to States that do not require sales tax.
If you decide to change a custom order after it has been placed, please call us immediately. We will contact the manufacturing facility to determine if the order has already been processed or if the change can be made. If the order has been processed, we will not be able to change it and you will be responsible for paying for the order. If a change can be made, there may be a delay in delivery and/or an additional charge. Please be certain of your ordering needs prior to submission. We may require that you prepay for custom orders.
We strive to continually improve our products to give you the best value possible. On occasion, we may ship you a product that differs slightly from the one pictured and described in our catalog. However, we will always substitute with a product of equal or better quality and value. If your requirements prohibit substitution, please let us know when you place the order.
OFF-SHORE DESTINATIONS AND APO/FPO ADDRESSES
Sometimes the weight and size of items preclude postal shipment. Always provide alternative freight instructions and addresses (allowing us to ship other than by post), or with a domestic agent who can provide such information.
RISK OF LOSS, FREIGHT DAMAGE & SHIPMENT SHORTAGES
Risk of loss, title and ownership of the goods purchased are transferred to the customer at the time goods are delivered to the common carrier. If a shipment is short or damaged, we will gladly assist you with your freight claim. The product shortage or damage must be noted on the freight delivery document. Please notify us immediately if you need assistance with your claim.
To avoid accidental duplication of your Internet order, DO NOT send written confirmation unless you are asked to do so by a member of our team. If you must send confirmation, you must mark the order as "Confirming Order, Do Not Duplicate." Unless your confirming order is marked clearly, you will be responsible for return freight charges and a restocking fee if the duplicate order is returned.
Although we strive to meet obligations set forth in our promotional material, we will not be liable for any failure to perform any such obligations by reasons of acts of God or the elements; acts, delays and failures to act by governmental authorities; riots, insurrections, terrorism, sabotage and war; interruption, suspension, curtailment or other disruption of utilities; or other matters beyond our reasonable control.
These Terms, the Customer order and the legal relations of the parties shall be determined in accordance with the laws of the State of Texas. The parties disclaim any applicability of the United Nations Convention of the International Sale of Goods related to their order and the Services. The Customer consents and will submit to the jurisdiction of the courts of, and the Federal Courts seated in, the Northern District of the State of Texas with respect to any disputes related to the Services.